Shipping & Returns

Shipping information

  • FREE Standard Shipping for all USA orders over $100 dollars spent (1-3 business days).
  • FREE Standard International Shipping for all orders over $100 dollars spent (5-10 business days).
  • Domestic and International Express Shipping also available.  
  • All orders are shipped directly from our USA warehouse within 24 hours.

All orders received on weekdays before 13:00 GMT will be shipped out the same day. Orders placed on the weekend will be shipped out on the Monday.

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations before ordering.

Pre-Orders

All pre-ordered items will be shipped on or before the shipping date stated below the 'Pre-order' button on the product page. If your order contains an in-stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product becomes available.

Return policy

Returns can be made within 30 days of receipt.

Garments must be returned in a saleable condition (defined below). Any garments that have been worn, damaged, altered, washed or are missing the original tags, will not be accepted.

Refunds are reversed onto the original form of payment i.e. PayPal account or the credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. Refunds will be processed once the garment is received at our warehouse. 

  • Domestic Returns are at your own expense.
  • International returns are at your own expense. 
  • International exchanges are at your own expense but the new replacement item will be shipped for free.

We recommend using a tracked shipping method on all international returns. We are not responsible for any missing parcels.

Exchange policy

Exchanges can be made within 30 days of receipt.

Garments must be returned in a saleable condition (defined below). Any garments that have been worn, damaged, altered, washed or are missing the original tags, will not be accepted.

Exchanges are subject to product availability - please email us at support@mindthewear.com with your exchange request so that we may reserve the item for you in advance.  

How do I request an exchange or refund?

Email us at support@mindthewear.com so we can process the return or exchange.

  1. State whether you would like a refund or exchange
  2. Include your full name and order number in the email
  3. If you would like an exchange, include the name, size and color of the new item/items

Saleable Condition

We take great pride in the superior quality of our garments.

Each garment undergoes three rounds of quality control in each production batch before they leave the factory. This includes checks for loose threads, damaged hardware, stains, tears or holes and other soiled conditions.

They are immediately packaged and sent to our warehouse who will do the fourth and final check before the garments are tissue wrapped and mailed to you. All returned garments receive an additional check before being placed back into inventory.

If in the unlikely event a garment arrives in sub-standard condition, please contact support@mindthewear.com with a photo or description of the fault for further instructions. 

In order for a garment to be accepted as in "saleable condition" it must not be:

  • Damaged; including (but not limited to) soils, stains, tears, deodorant marks and makeup marks 
  • Worn; please take care when trying the garment on by ensuring you are not wearing perfume or deodorant which could leave scents or marks on the item
  • Altered; no alterations in hardware, hems or garment features
  • Washed

Late or lost deliveries

Please specify the correct shipping address as MIND THE WEAR PTY LTD takes no responsibility for missing parcels that have been sent to the wrong address or left unattended.  

Any order discrepancies relating to missing/lost items must be reported to us in writing via email at support@mindthewear.com within 30 days of the order being dispatched.

Couriers may update the tracking as “delivered” prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, contact our support team with your order details and we'll do all we can to help out.